Recently, some consumers reported that the home service platform "Home Butler" has shown signs of a suspected "collapse." The company: Service will be suspended from today, with the restoration time to be announced based on the results of self-rescue efforts.

On a certain date, a user posted online, "The family butler service has closed down and run away, the phone is unreachable, and the customer service is not responding to messages," "They are still urging me to apply for a card even though they are about to close down." Some netizens posted photos from the scene, stating, "I waited for an hour and a half at the Guangzhou headquarters and finally got the refund agreement, but I don't know if I can get the refund."

On the evening of the day, the "Family Steward" official account published an article stating that the company's revenue has been continuously declining, and a situation of bank run has inevitably occurred. "The company is extremely grateful for the government's concern and support for the enterprise, supporting the company in taking various measures, including introducing external capital and expanding corporate group clients." The article also mentioned that while the company is self-rescuing, it will actively connect with relevant institutions to strive to revitalize the company's cash flow. At the same time, to avoid further expansion of losses, the company has decided to suspend services from the day onwards, with the resumption time to be notified separately as soon as possible based on the recent self-rescue efforts. During this period, users can handle rights confirmation registration through the enterprise WeChat and customer service hotline.

On the date, the reporter downloaded "Family Butler" and encountered difficulties in receiving verification codes during registration and login. Meanwhile, the mini program of "Family Butler" displayed "Store Closed." It is worth noting that on the date, the platform was still promoting the "Early Booking" event for Double Eleven. On the date, the platform held three live streams for member benefits. Currently, all products on its official mini program have been removed.

Many consumers have reported that they have made significant top-up amounts on the platform, with some having thousands or even tens of thousands of yuan remaining unused. They are currently applying for refund through various channels, but it remains uncertain whether they will be able to receive their refunds.

On the date, the reporter called the "Family Butler" customer service hotline. The call indicated that there were many people trying to connect and it was not possible to get through. The number would be registered and a callback would be arranged. As of the time the reporter submitted the article, no related response had been received.

Public information shows that "Family Butler" was established in a certain year, with its operating entity being Guangzhou Weixiang Internet Technology Co., Ltd. The company primarily provides employee-based home care services such as hourly cleaning, family nannies, infant care, maternity support, and elderly care. These services cover Guangzhou, Shanghai, Shenzhen, Foshan, and other locations. As of this month, the company has more than 1,000 employees.