Measures for handling reports from the energy regulatory hotline
In order to further standardize the handling of energy regulatory complaints and ensure that natural persons, legal entities, or other organizations can exercise their rights to report complaints in accordance with the law, the "Measures for Handling Complaints through the Energy Regulatory Hotline" have been formulated and are hereby issued to you for compliance. Measures for Handling Complaints through the Energy Regulatory Hotline Article 1: These Measures are formulated to ensure that natural persons, legal entities, or other organizations can exercise their rights to report complaints in accordance with the law, and to standardize the handling of energy regulatory complaints, in accordance with relevant laws, regulations, and rules. Article 2: For the purposes of these Measures, a complaint refers to a report made by a natural person, legal entity, or other organization regarding the production and operation activities of energy enterprises...